Frequently Asked Questions
You Asked, We Answered
How does you purchase a Ventra Card?
Streamlining the process is easy! Head to any CTA 'L' train stop, where Ventra vending machines await. Alternatively, you can simplify things further with the Ventra app, enabling you to purchase single-day, week, or month-long passes. For a step-by-step guide on using Ventra vending machines, watch our helpful video.
Are there any benefits for customers?
Maximize your savings! When your Chicago adventure spans a week or more, enjoy an exclusive 20% discount on week passes for every member of your party. Not only does this offer elevate your budget-friendly travel experience, but it also ensures that your entire group can make the most of this fantastic discount.
What if I am not satisfied with Chivi?
We highly value your satisfaction! If, for any reason, your Chivi experience falls short of expectations, we welcome your feedback. Please feel free to share your thoughts via email, as your input is invaluable in helping us enhance and improve our services. We're committed to ensuring your journey with Chivi meets and exceeds your expectations!